JPay is a business that provides money management services for inmates. They provide debit cards, email accounts, and other programs to help with the transition from life inside the cell to life on the outside. This article discusses how you can log in to JPay’s website in order to manage your account.
To log in to your Jpay account, follow these steps:
- Go to www.jpay.com using your browser.
- Enter your email address linked to JPay services in the “Email Address” field.
- Next, enter your password in the “Password” labeled blank field.
- Choose if you want the device to remember your email or not by putting up a checkmark in the blank box to the left of “Remember my email.”
- Click on the green “login” button to get started.
What Are JPay Services?
JPay services help you stay connected to your incarcerated loved ones with a secure, easy-to-use platform for sending money and sharing messages. You can use any device or computer with internet access on almost any network – from Wi-Fi hotspots at the airport to cellular connections overseas – to send video nad photos of family members in prison, share messages, and keep track of your incarcerated loved ones’ commissary accounts.
JPay services include:
– Messaging with family in prison
– Transferring money to a financial account at a correctional facility using JPay’s eGift cards for instant delivery or through a credit card or bank account online directly into an inmate’s account
– Sending photos, video clips, and files (JPay Media)
– Scheduling phone calls to correctional facilities with JPay mobile app
– Accessing health care information and scheduling appointments at your facility with JPay Secure Messaging for Healthcare Professionals
– And more!
How To Log In To JPay?
Logging in to JPay is a straightforward process. You don’t have to download any software or apps. All you have to do is visit the official JPay website, log in with your credentials, and access all features of this site.
You can log in to JPay using a web browser on your PC, phone or by using the JPay app on your iOS or Android device. This article will tell you how to log in to JPay in detail.
Logging In With Your Web Browser:
You do not require any special software or apps for logging into your Jpay account using a web browser on PC, Mac, tablet, and phone. Here is what you need to follow:
Step 1: Visit The Official JPay Website.
To get started, all you need to do is visit the official website of JPay on your web browser.
Step 2: Enter Your Email Address And Password.
Once you are on the official website, enter your email address and password in their respective fields.
Step 3: Click The Login Button.
After entering the details, simply click on the “Login” button present at the bottom of this page. This will automatically take you to your JPay account, where all your photos, emails, and videos will be saved.
Log In To JPay On iOS
You can use JPay on your iOS device by downloading JPay’s free prison email app.
You can use the following steps to log in to JPay on your iPhone, iPad, or iPod touch:
Step 1: Download The JPay App From Appstore
Open the AppStore on your device, search for the JPay app, and then install it.
Step 2: Select “Login”
On the welcome screen, you will see a “Log in” option. Select it.
Step 3: Enter Your Login Details
You will be asked to enter your JPay username and password, which is your PIN number by default. If you have changed it for security purposes, please use that instead.
Step 4: Tap “Log In” Once Done.
Once you are done entering the required credentials in their respective fields, tap the “Login” button. If your login details are correct, the App will be unlocked, and you can start using JPay.
Log In To JPay On Android
Are you an Android user and want to know how to log in to JPay on Android? If yes, keep reading this blog post to know about the detailed procedure.
Step 1: Install JPay App
Open the Google Play Store on your device and search for JPay. Next, click on the “Install” button and then tap “Accept & download.”
Step 2: Open The App
After successful installation, open the application from your app drawer or home screen. You will see a login page where you need to enter your JPay account details.
Step 3: Enter Your Account Credentials
Enter your JPay username and password in the given fields.
Step 4: Login To The App
After entering the correct details, tap on the “Login” button to log into the app. You will be displayed a brief video about how to use this application for sending money using JPay. To view this video, tap on “OK.”
Step 5: Get Started
After successful login into the app, you will see a home screen where your account balance is displayed with an option to send money or receive money from friends and family members. You can also perform other activities like sending email messages through JPay, sending text messages, purchasing music and videos.
Logging In To JPay For The First Time
Are you wondering how to signup/log in JPay for the first time? Well, you are at the right place. Here we will tell you everything about logging in with your account using different devices:
Step-By-Step Instructions For Android Users
We all need to keep track of our loved ones, but it seems complicated when they are in prison and we do not have access to them. It is then that JPay comes into the picture as this platform helps you stay connected with your loved ones even if they are behind bars!
Here are the instructions for Android users if you are logging in to the app for the first time:
- Download the official JPay application from Google Play Store on your smartphone or tablet.
- After the download is complete, go to your “Settings” and enable app installation from “Unknown Sources.”
- Now, open the downloaded application and choose “Continue” in order to get started with JPay.
- Enter your JPay email address (example: jpay@jailmail.com) or state ID number (if you don’t have an account yet).
- Provide a valid phone number.
- Verify your phone number by entering the code you received in a text message.
- Ensure that all information is correct and click “Next” to begin establishing an account. Once established, go ahead and download content from JPay’s store or send money to incarcerated loved ones instantly!
Step-By-Step Instructions For iOS Users
If you are an iOS user and signing up to JPay for the first time, follow these steps:
- Download JPay’s official application from App Store on your device.
- After the download is complete, open “Settings” and then turn on “Installations from Unknown Sources.”
- Now, open the downloaded application and choose “Continue” in order to get started with JPay’s mobile app.
- Enter your JP email address (example: jpay@jailmail.com) or state ID number (if you don’t have an account yet).
- Provide a valid phone number.
- Verify your phone number by entering the code that was received in a text message. Ensure that all information is correct and click “Next” to begin establishing an account. Once established, go ahead and download content from JPay’s store or send money to incarcerated loved ones instantly!
Log In Using Your Regular Web Browser On A PC/laptop:
You don’t have to have the JPay app in order to be able to use it. You can use the JPay services by just visiting your regular web browser.
If you are located in the correctional facility, please ask for assistance with logging in. If not located inside of one, then go ahead and follow these steps below to begin.
- Open your preferred web browser and head over to JPay.com
- Click on “Login” or the blue button that says “Sign In,” located in the top-right corner of this page.
- Enter your JP email address (example: jpay@jailmail.com) or state ID number (if you don’t have an account yet).
- Provide a valid phone number.
- Verify your phone by entering the code that was received in a text message and click “Submit” to begin establishing an account. Once installed, go ahead and download content from JPay’s store or send money to incarcerated loved ones instantly!
Having Problems During Logging Into JPay?
Are you having problems during logging into Jpay? If so, then you are not alone. We have had a few users who have experienced the same issue.
One of the most common reasons for this type of error is having your account temporarily deactivated or disabled. In most cases, you will be able to resolve the issue by simply calling Jpay Technical Support. However, if the issue is not resolved in a timely manner, then follow these steps to resolve the problem:
– Determine why your account was disabled or deactivated. This could be because you have outstanding funds on your inmate’s commissary account, an unpaid Jpay fee for emailing money to an inmate, or they have recently been released.
– Contact Jpay customer service at (855) 529-5541 and provide them with the inmate’s identification number, commonly known as their IDOC Number.
– Once your account has been reactivated, you will be able to log in again by going to: jpay.com and clicking on “Login” and then “Login.”
– If you continue to have problems, we would suggest that you contact the prison or jail where your inmate is located, as they may be able to provide additional assistance with resolving the issue.
Frequently Asked Questions(FAQs)
I guess you have some more questions for JPay, don’t you? Great! You should read our Frequently Asked Questions page because it has all the answers that you seek.
How Do I View My Balance Or Purchase More Money?
To view your balance, please log in to your account. Then, you have to click on “my account” and then click on the “view available funds” option. From here, you can view your balance and purchase more money.
How Do I Transfer Funds To A Friend Or Family Member?
To transfer your funds to someone, you have to click on the “transfer funds” option from the side menu bar of my account page and choose who will receive those funds and how much. Then you will be asked for the secure payment information of the recipient.
Final Words
I have mentioned all the essential details on how to log in to JPay; you can now log in to your account and enjoy all the features that are made available for free.
If you have any further questions or problems about logging in or registering for JPay, call Jpay customer service at 1-800-527-3123. They are available 24 hours a day, seven days a week, with live representatives that can answer your questions and help you through the registration process.
That’s it, guys!
Happy J-paying!
