Why Is Snapchat Not Working? Here Are Causes and Solutions.

Snapchat is a great app to stay in touch with your friends. Sending snaps about every little moment of your life among your friends may have become a way of life for so many of you. A sudden outage of Snapchat can become disturbing once it has become a part of your life. Don’t worry; the issues are not permanent. Several possible solutions can fix the issues in no time.

Snapchat may not be running on your device due to numerous possible reasons. Problems like poor internet connection, low storage, locked accounts, outage of the server, outdated version of Snapchat are responsible for the “Unfortunately, Snapchat has stopped” notification on your phone.

Once you figure out the core reason why the Snapchat app is not working on your device, you can work to fix the problem. Restarting the phone, reinstalling the app, checking the internet connection, updating the app might help you to some extent.

Read this article to get a broader picture of why the Snapchat app on your phone is not working.

Why Is Snapchat Not Working?

Snapchat may not be working due to various possible reasons. It’s not that Snapchat is not functioning due to one specific reason. Various factors can disrupt the normal functioning of  Snapchat. Factors like poor internet connection, low space storage, Snapchat outage, usage of the outdated version, locked accounts, etc., can be responsible for the ill-functioning of Snapchat. Let us discuss them in brief below. 

Poor Internet Connection

You may be worried about why the Snapchat app on your device is not running. But have you checked your Internet connection? The most common reason why Snapchat may not run on your device is because of network issues. Sometimes, your ISP may be down, and the Internet connection around you may not be so strong. There is no way Snapchat can run on your device without an Internet connection or poor internet connection.

Low Space Storage

Is your device running out of space?  If yes, Snapchat is poorly functioning because of the bulk in your device’s memory. You might especially face issues while saving snaps from the Snapchat app to your device because of the low space storage on your phone.

Don’t know if your device is running out of storage? Here is how you can check the space storage on your phone:

  1. Go to the “Settings” on your phone.
  2. You should see “About Phone,” “Device Care,” or “Device Maintenance,” depending upon the phone you use. Tap on the available option.
  3. Once you tap the option, you will see the “Space Storage” on your device. You can view the used-up space and available storage there.

Figure out whether your device is running out of space or not by analyzing the amount of available storage of your phone.

Snapchat May Be Down

The problem is not always your Internet connection or your phone; sometimes, the entire Snapchat server may be down. Snapchat sometimes suffers system outages resulting in ill-performance or sometimes no performance at all. There is nothing to worry about; Snapchat will run as soon as Team Snapchat fixes the server.

Account May Be Locked

Snapchat Team is tracking your activities. In case the Snapchat Team detects any suspicious activities like sending spam to people, sending unsolicited texts, and snaps to people, your account gets blocked. Snapchat does not function properly if your account has been blocked.

App Cache May Be Full

Cached data are the files, scripts, or images stored on your device once you open the app or a website. Cached data is useful to gather the information of the app every time it’s revisited. The cache may sometimes be helpful, but it drains the system memory. Your device’s overall performance may be declining because the app cache on your device is full. Snapchat may not function because of the full Snapchat cache as well. 

Network Permissions Denied

Is your Internet connection strong as hell, but Snapchat is still not functioning? There are chances you have denied the Network permissions on your device for Snapchat. 

You see, your device asks you to grant permission for any app once it is installed. The Snapchat app needs to have access to the required criteria for it to run properly. You may have either denied all the network permissions or denied some necessary access because of which Snapchat on your phone is not running. 

Snapchat May Be Outdated

Your Snapchat may be malfunctioning because the software needs to be updated. Once the newer version of Snapchat is launched, complications may arise while running any of the older versions. So, check if you have been using the older version of Snapchat on your phone.

A Problem In Your Device

Snapchat may not be running properly due to an internal fault in your device. The problem may be with the hardware of your phone. In such a case, you better consult a technician. 

How To Fix The Issues

Whoever said there are numerous solutions to a problem said it correct. You don’t need to give up using Snapchat if it is not functioning due to the above-mentioned reasons. There is always a way to fix it. 

Let’s look at the ways to solve the problem below.

Wait Until Your Account Is Unlocked.

If Snapchat is not running because your account has been locked due to some issues, all you can do is wait. Usually, Snapchat locks your account for 24 hours. Once you wait for this tenure, you will be able to use Snapchat once again. 

Be aware not to perform the same ill behavior again. 

Check If Snapchat Is Down

You see, the Snapchat server may be down for everyone in the world. In such a case, the culprit is not you. Snapchat Team will fix the problem on their own so that we can use Snapchat smoothly. But how to know if Snapchat is down for everyone?

We introduce you to Down Detector. Down Detector is a website that lets you know if Snapchat has been down all over the world or in a specific region only. Visit  DownDetector.com/Status/Snapchat to figure out whether Snapchat is down or it’s just you who is not being able to use Snapchat properly.

Update Snapchat

Are you using an older version of Snapchat and facing problems with its performance? If yes, it’s time to upgrade the Snapchat app on your device. To update Snapchat on your device, follow these process:

Step 1: Open Appstore or Playstore on your phone.

Step 2: Tap on the search bar at the top of your screen and type “Snapchat.”

Step 3: You must see the “Update” option on your screen. Tap the button to get a newer version of Snapchat.

Once you follow these steps, wait until the new version of Snapchat is installed on your device. Then, open Snapchat and enjoy its latest version. 

For more detail on this, check our article on https://technologyglance.com/social-media/snapchat/how-to-update-snapchat/

Restart Your Device

Restarting the phone may seem a really easy step. But it turns out effective most of the time. You can get rid of the issues you have been facing just by restarting the device. There is no harm in trying to make Snapchat run by rebooting your phone.

To restart your device, follow these steps:

  1. Long press the home button.
  2. Tap on “Reboot” or “Restart.”

Check Internet Connection

For the times your Internet connection is weak, try switching to Wi-Fi or cellular data. Going near the Wi-Fi router may also help to some extent. You also need to disable the use of third-party apps, including VPNs, as it may interfere with the Internet’s functioning and performance on your phone.

You can switch to the cellular data from Wi-Fi with the following step:

  1. Swipe down/up to the home screen and turn off the Internet connection. 
  2. Tap on the “Cellular data” option and enable the cellular data.

Quick Tip: If your phone is on the Airplane Mode, there are high chances you have a disabled internet connection too. Disable Airplane Mode to use Snapchat without any hurdles.

Check Network Permissions

If the Snapchat app is not working because you have denied the required permissions, you need to provide the required access first. 

Are you having difficulty in changing the permissions on your device? We can help. Below is the step-by-step guide to change the network permission on your phone:

  1.  Open the Snapchat app and log in if necessary.
    Snapchat Log In
  2. Tap on the Profile Icon that shows up in the upper left of your screen.
    Snapchat Home Page Profile Icon Tap
  3. Tap the Gear button to open the Settings tab of Snapchat.
    Snapchat Settings Icon
  4. Scroll until you find “Permissions” and tap it.

The missing permissions will appear on your screen with the “Tap to enable” option. Enable the required permission by tapping it.

Now that you have provided the required access to Snapchat, you shouldn’t face any problems regarding the use of Snapchat. 

Maintain Space Storage

Once you know that your phone has run out of storage, what you can do is manage and maintain the space. You can insert a memory card on your device so that extra storage is available on your device. Else, you can also manage the space by deleting the existing files that you don’t need anymore.

Factory Reset System Settings

If none of these solutions work, try resetting all the system settings of your phone. To reset the system settings:

  1. Go to “Settings” 
  2. Scroll until you find “System Settings” and tap it once you do.
  3. Tap the “Reset” option.
  4. Confirm resetting all the settings on your phone by tapping “Reset all system settings.”

Keep in mind that your phone gets factory restored, and all the default settings will be operated if you reset all the system settings. Make sure you back up all the necessary data before trying this. 

Enter Safe Mode 

You can enter  the safe mode by following these procedures:

  1. Switch off the handset.
  2. Press and hold the Power button of your device.
  3. Wait until your device reboots and shows the brand’s logo.
  4. Press the Volume Down Button.
  5. Release the button once you see “Safe Mode” on your screen.

And you are done.

Note: To disable the Safe Mode, simply reboot your device.

Clear The Snapchat Cache 

If the Snapchat cache is full, there are possibilities Snapchat may not run on your device properly. In such a case, you should consider clearing the Snapchat cache first.

Don’t know how to clear the cache? Below is the step-by-step guide on how you can clear the Snapchat cache on your device.

  1. Go to the “Settings” on your phone.
  2. Under “Settings,” choose “Apps” ( This option may be available as “App Manager” or “Manage apps” depending upon the device you use.)

  3. Scroll until you find “Snapchat” among the list of apps on your phone and tap on it.
  4. Once you tap on the Snapchat app, you will see a “Clear data” option which displays the “Clear Data” and “Clear cache” option. Tap on “Clear Cache” to clear the cache.

Snapchat will instantly work if the filled-up Snapchat cache was the problem. 

Clear App Data

If Snapchat still doesn’t function even though you have cleared the Snapchat cache already, Clearing App data is the best thing you can do. Clearing app data delete all your existing Snapchat information on your device. So, clearing data can turn out to be helpful as it may clear the fault in your app too.

Clearing app data and clearing Snapchat cache is pretty similar. To clear data, follow these simple steps:

  1. Go to “Settings.”
  2. Tap on “Apps” under the “Settings.”
  3. Find “Snapchat” and tap on the icon.
  4. You must see a “Clear data” option by now. Tap on it to clear the app data.

Contact Snapchat Support

The above methods should do, but if Snapchat still doesn’t work on your device, please let the Snapchat Team know. You can contact Snapchat Support to report the problem and seek help. 

Contact Snapchat Support to reach out for help by clicking here. 

What to do when snaps are not sending?

Sometimes, you might face problems regarding sending snaps even though Snapchat is running on your device. You may be receiving snaps from your friends, but your snaps may not send at all. This doesn’t happen so often, but even if you face this situation, there is nothing to stress on. Try carrying out these processes if your snaps are not sending:

Clear Conversation:

Clearing Conversation is the first thing you should do if your snaps are not sending. You don’t need to worry about the existing saved messages; they will be visible to you right after you start a conversation with the friend again.

Here is how you can clear conversation on Snapchat:

Step 1: Open Snapchat on your device and log in if you haven’t already.
Snapchat Log In

Step 2: Tap on the Profile Icon at the top left of your screen to open your Snapchat profile.
Snapchat Home Page Profile Icon Tap

Step 3: Tap on the Gear button to open Settings.
Snapchat Settings Icon

Step 4: Scroll down to find “Clear Conversation” and tap once you find the option.

Step 5: Select the conversation you wanna clear and confirm it.

Remove a friend on Snapchat:

Cleared the conversation already and your snaps are still not sending? You should try removing the person as a friend and adding them back. Removing friends deletes all the existing snaps in your conversation, but there are chances it may fix the issue. So, why not give it a try?

Below is the guide on how you can remove a friend on Snapchat:

  1. Open the Snapchat app on your device and log in if you haven’t already.
    Snapchat Log In
  2. Tap on the Profile Icon at the top left of your screen to open your Snapchat  Profile. 
    Snapchat Home Page Profile Icon Tap
  3. Tap on the “My Friends” option.
  4. Select the friend and remove them as a friend.

If the snaps are not sending even after you remove them as a friend, all you can do is contact Snapchat Team to ask for help. 

Frequently Asked Questions

You may still have some questions. I can’t read your mind, but what I have done is picked up the most asked questions and answered them under the FAQ section.

Why Is My Snapchat Video Call Not Working?

There may be various reasons why you are not able to video call on Snapchat. Poor internet connection, system outage, outdated app, faulty hardware, etc. may be responsible for the problem.

Try checking if your account has been blocked,  your internet connection, maintaining device storage, updating Snapchat, Restarting your device, changing the hardware of your phone, or entering Safe mode to be able to video call on Snapchat. If none of these work, you should probably consider seeking help from Snapchat Support. 

How Do You Know If Somebody Unfriended You On Snapchat?

Snapchat cares for you. It does not send you a direct notification if your friend unfriended you on Snapchat. But there is a way to figure out if they have unfriended you.

If you have been unfriended, the snaps you send to the person do not deliver and are left on “Pending…” No matter how hard you try, the snaps won’t send. If there is no network problem and your snaps are still pending, my friend, you probably have been unfriended on Snapchat.


Snapchat sometimes may not run on your device due to several reasons causing system outages. The crash of the system can be fixed without having to face any hurdles. So, before jumping to your conclusions, consider following the above-mentioned solutions first. 

These solutions should do, but in case they don’t fix the issue, make sure you report the problem to Snapchat Team.

That’s it; happy Snapping!

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